Focus on Quality

We approach each of our programs as partnerships, in which close collaboration, trust and quality services are essential. A commitment to excellence is a fundamental theme of our organization and is supported in our "People First" philosophy. This philosophy results in quality end-to-end client and customer service through: technology, quality, client-centered processes and approach, and increased responsiveness. It is through continual coaching, training and support that our company achieves and maintains excellence.

Focused on quality, ATS instituted an internal watch dog system and multi-check violation review process to ensure error-free functionality and service. Our quality assurance teams comprise more than 15 percent of ATS resources and are dedicated to monitoring quality and increasing efficiency and effectiveness. We have more dedicated quality assurance employees than the entire employee count of many other vendors in our industry.

ATS follows a strict quality assurance (QA) process to ensure our system functions optimally and the product meets ATS established standards. Highlights of this QA process include:

	Image quality audits
	Automated maintenance online monitoring system
	Connectivity validation
	Overall system confirmations
	Multi-level violation verification system
	Extensive audits of back-office operations including violation processing, call center and mailroom personnel
	Exhaustive background checks and follow up

The QA process maintains our system's results as well as supports the company's core values of integrity and exemplary customer service. As a result of our rigorous and effective QA process, ATS continues to achieve phenomenal growth and customer recommendations.