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ATS CSR/Violation Processor - Scottsdale

American Traffic Solutions, Inc. ("ATS") is a Scottsdale, Arizona-based technology and services company offering business solutions to support the growing worldwide requirements of our customers in the traffic and transportation management industry.

Job Overview

We currently have open positions in our Scottsdale Violation Processing Center .  This position will include the handling of in-bound calls, violation processing, as well as clerical and data entry tasks. 

Responsibilities

The individual will:

·         Process red light and speed violations, using web based tools.

·         The successful candidate would be responsible for taking inbound customer calls.

·         Gathers information from the caller to properly resolve the situation. Communicate appropriate options for resolution.

·         Open, scan and process inbound customer correspondence.

·         Other office/clerical duties as assigned.

 

Experience Required

·         Strong PC skills including proficiency in Word and Excel.

·         2+ years experience in an office environment performing clerical duties including inbound mail processing, outbound mail processing, data entry, quality control, and related administrative duties.

·         6 months customer service experience in a call center environment.   

·         Must be a team player with a positive attitude. 

·         Bi-Lingual preferred, but not required. 

Core Competencies

Call Center

Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Handles inbound and outbound calls of a lesser complexity which are primarily routine or basic in nature. Follows basic procedures and scripts. Requires fundamental knowledge to navigate company's customer information systems and or order system along with a basic knowledge of company, services and products.  Responsibilities may include answering customer questions, explaining available services, correcting errors, and providing general program information.

 

Clerical

Operates keyboard or other data entry device to enter data into computer. Enters lists of items, alphabetic, numeric, or symbolic into computer or completes forms which appear on computer screen. May manipulate existing data, edit current information, or proof read new entries in database for accuracy.  May utilize document scanners.  Compares data entered with source documents, or re-enters data in verification format on screen to detect errors.  Deletes incorrectly entered data, and re-enters correct data.  May compile, sort, and verify accuracy of data to be entered.  May keep record of work completed.

 

Work Environment

New office space in Scottsdale, AZ.  Job requires no travel.  Tasks will generally be completed sitting at a desk and using web based computer processing application.

 

Compensation

Hourly with health care benefits and 401K, MSA, DCSA.

Salary: $12.00 - $13.00 per hour

 

To apply, please submit the following information to: Opportunities@Atsol.com.

• Cover letter stating how your skills match the requirements
• Your resume with current contact information
• A summary of your salary history
• Your present salary requirements

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