About Us > Careers
Operations Business Analyst
American Traffic Solutions, Inc. (ATS) is a Scottsdale, Arizona-based technology and services company offering business solutions to support the growing worldwide requirements of our customers in the traffic and transportation management industry. www.atsol.com
Job Overview
We are currently hiring an Operations Business Analyst in Scottsdale, AZ. This position will require a detail oriented, problem solving process analysis with research experience. This position reports within the Operations Group and works with all operational functional areas. This person will be required to understand the requirements of every functional area within operations, in order to make strong improvement suggestions. This position will report to the Director of Operations.
Responsibilities
- Work with all functional operations leaders to identify business process and owners
- Using Microsoft Visio, map business processes and suggest options for improvement
- Using Microsoft Word and Publisher, create presentations and reports that present facts and metrics in a conscience dashboard format
- Using Excel, create layouts of operations reports
- Support testing opportunities for system releases and changes
- Write weekly status reports from data collected from leadership team
- Monitor key metrics each day, escalating dashboard yellow/caution status for action software
Core Competencies
- Strong attention to detail along with personal satisfaction from working diligently through the details
- Crucial to the position is strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand
- Ability to communicate both the big picture as well as the process details in a visual format
- Able to prioritize projects and manage high level project plan
- Able to problem solve independently as well as part of a team
- Inquisitive, with a desire to learn and be a contributor to business solutions that achieve the company's goal of operational excellence
- Recognize when a sense of urgency is needed
- Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing and high pressure environment
- Business oriented, having a good understanding of basic business principals and operations
- Demonstrated ability to change rapidly and often with an open mind
- Professionalism and the ability to work well with different groups of people are important
- Strong working knowledge of MS Excel, MS Word, Visio, Publisher and PowerPoint software
Experience Required
- Resource management or basic analyst experience preferred
- Minimum of 4-6 years experience in a call center or processing center
- Hands on experience with application software
Work Environment
- Office environment relocating to Scottsdale Road at the Airpark. Job does not require significant travel. Tasks will generally be completed sitting at a desk in the office working closely with other people
To apply, please submit the following information to: Opportunities@Atsol.com.
- Cover letter stating how your skills match the requirements
- Your resume with current contact information
- A summary of your salary history
- Your present salary requirements
© 2008 American Traffic Solutions, Inc.