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Operations Manager Job Description
American Traffic Solutions, Inc. (ATS) is a Scottsdale, Arizona-based technology and services company offering business solutions to support the growing worldwide requirements of our customers in the traffic and transportation management industry. www.atsol.com
Position Overview
We are looking for an individual to join our team as an Operations Manager, who will be responsible for directing and coordinating the day-to-day management responsibility of the Philadelphia processing center. This position is also responsible for managing the client relationship using appropriate account management activity.
- Essential Duties Operations
- Continue to build team of film processors and leads to meet client expectation and service levels.
- Develop and train team to handle new conversion process for violation processing.
- Ensure that each employee is coached, developed and communicated with on a regular basis regarding expectations, goals and performance.
- Direct responsibility for managing performance of client and company expectations.
- Develop and manage capacity planning tools to accurately forecast new volume or transition of work. Optimize staffing to meet demands and gain efficiencies.
- Ensure that challenges are communicated to senior management quickly and clearly.
- Manage the customer service function and payment control and tracking.
- Manage operational metrics, drive for continuous improvement.
- Define and implement quality processes and internal review for accuracy and timeliness.
- Managing clients and client expectations initially and on an ongoing basis.
- Develop a strong relationship with the client to insure that metrics and expectations are met. Handle problem areas, issues and concerns without delay.
- Oversee office leadership and dotted line reporting relationship (Field Service and Image Quality).
- Experience Required
- BA Degree preferred or significant industry experience
- Five plus years of client relationship management, process, people, technology and financial experience
- Hands on, high energy manager with a proven track record of professional success
- Team player with an appropriate sense of urgency
- Ability to lead and motivate others in a positive environment
- Strong oral and written communication skills
- Ability to manage client relationships using a proactive approach; proven track record and experience in this area is required.
- Deep facilitation, problem solving, consensus building and issue resolution skills
- Proven track record of successful project management through on time and on budget delivery of planned scope
- Ability to define and utilize quantitative and qualitative management information reports for decision making
- Must adhere to the highest ethical standards including honesty, integrity, dedication and leadership
Physical Environment
Travel will be required. Position will report to the Philadelphia office.
To apply, please submit the following information to: Opportunities@Atsol.com.
- Cover letter stating how your skills match the requirements
- Your resume with current contact information
- A summary of your salary history
- Your present salary requirements
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