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American Traffic Solutions, Inc. (ATS) is a Scottsdale, Arizona-based technology and services company offering business solutions to support the growing worldwide requirements of our customers in the traffic and transportation management industry. www.atsol.com

Account Manager

Job Overview
We currently are hiring Account Managers in AZ, FL and the Midwest. This position is responsible for managing the ongoing relationships between ATS and its clients.  The role will manage client relations, as well as analyze client issues and implement the best course of action to bring them to a mutually satisfactory resolution.  This involves regular communication with employees at various career levels within public-sector organizations [e.g., City Manager, Chief of Police, Head of Department of Public Safety, Department of Transportation executives, as well as any staff members who report up through these same kinds of leaders].

 Key Job Responsibilities

	Responsible for initiating and maintaining highly-satisfactory, responsive working relationships with clients at all phases within the client lifecycle
	Attends face-to-face client meetings as necessary
	Understands internal capabilities and provides appropriate time and support for other ATS team members to be able to exceed client expectations
	Provide backup and support to clients when assigned AM(s) and/or Sr. AM(s) are unavailable
	Represent the customer needs and voice in all internal process improvement-related initiatives
	Proactively manage the day-to-day relationship with the client
	Provide follow-up on all customer inquiries to ensure that the proper actions have been taken
	Document, monitor, and audit records of customer interactions and issues, recording details of inquiries, complaints, comments, and all associated internal actions taken and/or information provided

Job Requirements

	Demonstrated highly-effective relationship-building and interpersonal effectiveness behaviors
	Proven ability to manage multiple clients simultaneously
	Ability to problem-solve using multiple sources of information in order to analyze, identify, and implement solutions to client needs and/or issues
	Ability to maintain highly-effective working relationships with cross-functional departments to ensure client satisfaction, including sales, project implementation, operations, information technology, public relations, marketing, and field support
	Must be able to present a professional appearance and possess excellent interpersonal, written and verbal communications skills
	Positive verbal skills required, including speech, tone, voice, and ability to project warmth and concern over the telephone
	Able to effectively present information and respond to questions from clients and/or other ATS departments
	Ability to read, analyze, and interpret various government regulations, as it applies to a given clients needs
	5+ years experience in account management or related discipline
	Ability to work with a variety of individuals with varying personalities and interpersonal skills
	Must be a results-oriented professional with a strong desire to create win/win situations
	Travel to client locations will be a key responsibility in this position.
	Familiarity with Red Light Camera enforcement preferred

This description represents the anticipated scope of the job as of the implementation of the ATS Account Management organization.  As with any position, responsibilities may evolve over time as customer and business needs dictate.

To apply, please submit the following information to: Opportunities@Atsol.com.

	Cover letter stating how your skills match the requirements
	Your resume with current contact information
	A summary of your salary history
	Your present salary requirements

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