Careers
American Traffic Solutions, Inc. (ATS) is a Scottsdale, Arizona-based technology and services company offering business solutions to support the growing worldwide requirements of our customers in the traffic and transportation management industry.
Operations Supervisor
Job Overview
We are looking for an individual to join our team as an Operations Supervisor who will be responsible for supervision of the violation processing unit first or second shift.
This position requires a seasoned, quick thinking individual with good judgment who applies a comprehensive and in-depth working knowledge of the processing unit. This candidate must be able to work independently, with general guidance from management. Candidate must be a self starter who keeps on top of inventory, business rules and changes as well as industry changes and communications. This candidate must be focused on quality and production efficiency of staff and process.
Responsibilities of Operations Supervisor
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Perform and oversee quality review feedback with processors |
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Manage violation inventory and/or call volumes to ensure contract requirements are exceeded |
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Manage documentation, progressive disciplinary procedures with employees; approve timecard / work schedule |
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Motivate, develop and coach group |
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Handle operational questions/ concerns |
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Handle escalated issues with customers |
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Manage complex workflow and changing priorities |
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Coordination of all departmental functions |
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Develop strong, positive working relationship’s with ATS staff, customers and vendors |
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Implement Change to Organization |
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Other duties as requested |
Experience Required
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2 + years demonstrated experience in delivering feedback, writing and delivering reviews |
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2+ years of leadership experience managing or leading a group of people |
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2+ years of experience within the call center or processing center |
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Demonstrated experience in driving and managing change |
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Strong oral and presentation skills |
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Demonstrated organizational skills with prioritizing workflow, leading projects and managing the daily demands of a processing or call center |
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Proven experience in developing and coaching employees |
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Proven experience in building relationships and resolving conflict |
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Strong PC skills |
Work Environment
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Job requires no travel. Tasks will generally be completed sitting at a desk and/or walking in a call center environment. |
To apply, please submit the following information to: Opportunities@Atsol.com.
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Cover letter stating how your skills match the requirements |
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Your resume with current contact information |
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A summary of your salary history |
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Your present salary requirements |
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