Jim serves as a CIO of American Traffic Solutions with responsibility for IT solutions, including industry-leading applications, advanced analytics, enterprise program management, scalable infrastructure, security, and large media storage capabilities. Jim joined ATS in October of 2015. Jim has led major B2B and B2C technology initiatives for over 30 years. Most recently, Jim served as President and COO of Alta Resources, a private global BPO delivering customer service and technology solutions to the Fortune 100. Previously, Jim served as CIO and General Manager at Convergys Corporation, a $2.8B global BPO specializing in multi-channel sales and service. His responsibilities included global technology operations, serving both internal and client needs, operating in over 80 locations around the world.